I was waiting for my food at a restaurant early Monday morning when one of the employees came over to the counter to talk with me.
“I need to apologize to you for how I acted the other day,” she said quietly.
I was surprised, but I knew exactly what she was talking about. The last time I had seen her, she had been pretty rude. About five minutes after the place was supposed to be open that previous day — and after a couple of orders had been filled at the drive-through — I knocked on the drive-through window to let someone know the doors were still locked.
She was annoyed and she made that obvious. She and the other employees hadn’t gotten everything done before opening. There was stress or tension going on. She angrily blamed someone else at one point. She snapped at me a couple of times — as though I was somehow responsible.
I wasn’t happy about it, but I didn’t make a big deal about it. I just left and silently groused about how I had been treated.
And now — two days later — she was apologizing in a way that made it clear that she was sincere. She had clearly been bothered by the way she had acted.

Those we love change who we are and reflect who we’re becoming
Uh, oh: For first time since ’45, U.S. job growth was zero last month
In Northern Ireland, Obama attacks church schools as source of division
2-day-old baby reminds me that miracles still happen every day
Would you have avoided mistakes if a psychic could’ve warned you?
UPDATE: After surgery, maybe I’ll eventually start feeling better
Goodbye, Charlotte (2009-2016)
Dead man’s watch always there to remind me of my own mortality