I was waiting for my food at a restaurant early Monday morning when one of the employees came over to the counter to talk with me.
“I need to apologize to you for how I acted the other day,” she said quietly.
I was surprised, but I knew exactly what she was talking about. The last time I had seen her, she had been pretty rude. About five minutes after the place was supposed to be open that previous day — and after a couple of orders had been filled at the drive-through — I knocked on the drive-through window to let someone know the doors were still locked.
She was annoyed and she made that obvious. She and the other employees hadn’t gotten everything done before opening. There was stress or tension going on. She angrily blamed someone else at one point. She snapped at me a couple of times — as though I was somehow responsible.
I wasn’t happy about it, but I didn’t make a big deal about it. I just left and silently groused about how I had been treated.
And now — two days later — she was apologizing in a way that made it clear that she was sincere. She had clearly been bothered by the way she had acted.

Goodbye, William (1999-2015)
I don’t really hate you, honest; I’m just afraid you may hurt me
Political systems built on coercion will always produce cheats, liars
Actions more important than words when judging what someone wants
Ghost from my past haunts me, but leaves me without answers
Fear of possible violence keeps some people trapped by misery
At what point does a president become a dictator to be impeached?
Maybe we’re doomed to replay past until we finally get it right