I was waiting for my food at a restaurant early Monday morning when one of the employees came over to the counter to talk with me.
“I need to apologize to you for how I acted the other day,” she said quietly.
I was surprised, but I knew exactly what she was talking about. The last time I had seen her, she had been pretty rude. About five minutes after the place was supposed to be open that previous day — and after a couple of orders had been filled at the drive-through — I knocked on the drive-through window to let someone know the doors were still locked.
She was annoyed and she made that obvious. She and the other employees hadn’t gotten everything done before opening. There was stress or tension going on. She angrily blamed someone else at one point. She snapped at me a couple of times — as though I was somehow responsible.
I wasn’t happy about it, but I didn’t make a big deal about it. I just left and silently groused about how I had been treated.
And now — two days later — she was apologizing in a way that made it clear that she was sincere. She had clearly been bothered by the way she had acted.

Old documents force me to rethink things I’ve believed about my father
Live in ways that allow you to be the ‘light’ in life of one you love
What if Jesus was serious about all those things He told His followers?
I’ll sell you a cookie-cutter home, but I wish you loved good design
If authentic connection is absent, we crave love and a human touch
Urban Meyer’s drunken behavior points to deeper character issues
I’d like to help change the world, but politics is no longer my hobby
Does change really come quickly? Or do we finally accept the truth?
Heart that truly loves is a servant for another’s happiness and peace