I was waiting for my food at a restaurant early Monday morning when one of the employees came over to the counter to talk with me.
“I need to apologize to you for how I acted the other day,” she said quietly.
I was surprised, but I knew exactly what she was talking about. The last time I had seen her, she had been pretty rude. About five minutes after the place was supposed to be open that previous day — and after a couple of orders had been filled at the drive-through — I knocked on the drive-through window to let someone know the doors were still locked.
She was annoyed and she made that obvious. She and the other employees hadn’t gotten everything done before opening. There was stress or tension going on. She angrily blamed someone else at one point. She snapped at me a couple of times — as though I was somehow responsible.
I wasn’t happy about it, but I didn’t make a big deal about it. I just left and silently groused about how I had been treated.
And now — two days later — she was apologizing in a way that made it clear that she was sincere. She had clearly been bothered by the way she had acted.

The love I crave seems beyond horizon, always out of my reach
Search for sexual pleasure can slowly destroy genuine intimacy
‘Free money for everybody’? Is it smart for principled libertarians?
Heart that truly loves is a servant for another’s happiness and peace
Fear of terrifying future makes heart look to the past for clarity
Despite death, finally finding love made life worth it for new widow
Time and maturity have changed
Unity sounds nice, but truth is we need freedom to go our own ways
We often value a love only after we’ve carelessly thrown it away