As the phone call went on, I felt more and more annoyed.
I was talking Wednesday afternoon with a business associate and we were trying to solve a problem. We were both intent on resolving the issue and we both wanted the same outcome. But I found myself fuming.
In my frustration, I wanted to shout, “What’s wrong with you? Are you an idiot? Just let me handle this my way.”
I have no way of knowing what he was thinking — and we both remained professional and polite — but I could tell he was frustrated that I wouldn’t see things his way, too.
It wasn’t until an hour or so later that I could think calmly and rationally about the argument. I still wanted to blame him for not seeing things my way — since I was obviously right in my own mind — but I could be objective enough to realize what the problem was.
My friend and I approach the world with radically different assumptions about a lot of things. My assumptions seem right to me. (Of course.) I’m sure his assumptions seem right to him. What’s worse, I doubt he’s even aware of his assumptions.
And I found myself thinking — not for the first time — that most of our so-called miscommunication in personal relationships comes because each of us makes wrong assumptions about what the other person must be thinking.
So I unconsciously hold you responsible for what I assume must be in your mind. If I’m wrong — as I probably am — I might be hurt or angry at you for something you never even thought. And you might be doing the same thing to me.

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