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I got a work-related email Thursday that made my stomach churn. It was from a client asking me about an issue I’d managed to avoid to avoid talking with him about. I knew he wouldn’t be happy with a decision I’d made related to his account — and I dreaded the day when I would have to deal with it. That day had come.

For a few minutes, I stewed in my unhappiness. I worried about how I was going to handle it. And then something finally clicked in my brain. I forced myself to ask the question I needed to ask.

“What is it that I need to learn from this?”

It sounds ridiculously naive, but for the last few years, that one question has saved me from a lot of grief. It doesn’t protect me from my own mistakes, but it puts me in the right frame of mind to deal with problems. But this isn’t some technique I learned from a book.

It’s something I learned from the experience of a woman who says she died briefly and visited heaven. It might sound crazy, but it’s been useful for me.

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I’m not good at ending things that really need to end.

It’s one of the enduring mysteries of my life. I like to think I’m a bright guy, but when it comes to my own self-sabotage, I might as well be an idiot. I never can see the stop signs. Or if I see them, I ignore them — plowing right on toward a disaster of my own creation.

When you see a stop sign — whether you’re driving a car or trying to get to where you want to go in life — it tends to be well ahead of time. You see the bright red sign in the distance and you know it’s time to put on the brakes. It’s for your own good and for the good of those around you.

People who ignore stop signs can hurt themselves. Their recklessness can hurt others, too. I’ve never done this in a car, but I’ve done it with my life over and over. I’m doing it again lately. And even though I see this, I’m sabotaging myself by ignoring the stop signs. Again.

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You are an irrational person. Yes, you.

That’s not an insult. If you can read this, you’re a human being — and that makes you irrational. In fact, I believe — in all seriousness — that every human being is just a little bit insane. Some form of insanity is a universal “birth defect” among us.

One of the biggest mistakes we make in life is assuming we’re rational. What’s worse, we notice that other people seem irrational and stupid, but almost all of us believe we’re the exception. My way of looking at the world is right and rational. Your way is wrong and irrational. (You probably have evil motives, too.)

You are the hero of your own story. In your own mind, you believe you’re making rational and smart and sane decisions. You believe you have good motives, at least within the context of however you’ve justified your own actions.

I do exactly the same thing. And our mutual blindness about this whole charade leaves us with warped perceptions of the world around us — and of each other.

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