Dear smart people who run restaurant chains:
I hope you won’t mind me telling you how to do your jobs. I know you have many years of experience running hamburger joints and chicken chains and sandwich shops. I’m sure you’re smart folks. Honest. But I constantly have one question when I go to your restaurants.
Are you people out of your minds?
I ask that will as much respect as I can muster, because I actually want you to succeed. I don’t want to assume you’re a bunch of idiots. I don’t want to assume you want your companies to fail. I actually want you to succeed, because when you do your jobs well, I have a better experience eating out.
So will you tolerate some advice from a customer?

In an age when lies are expected, integrity matters more than ever
If he cheats at Cracker Barrel, he’ll eventually cheat you, too
If you’re out of place somewhere, nobody’s going to be very happy
Why do loving parents let schools teach kids to be conformists?
Advice to fast food restaurant execs: stop ‘innovating,’ do the basics right